CANCELLATION POLICY
YOUR APPOINTMENTS ARE VERY IMPORTANT TO ALL MEMBERS OF OUR TEAM AT INFINITY WELLNESS QC. TIME ALLOCATED FOR AN APPOINTMENT IS RESERVED ESPECIALLY FOR YOU. WE DO UNDERSTAND THAT SOMETIMES SCHEDULE ADJUSTMENTS ARE NECESSARY; THEREFORE, WE RESPECTFULLY REQUEST AT LEAST 24 HOURS NOTICE FOR ADJUSTMENTS TO YOUR APPOINTMENTS AND FOR CANCELLATIONS. ALL OUR POLICIES ARE DESIGNED TO BENEFIT OUR GUESTS AND TO PROVIDE THE BEST QUALITY AND TRADITION OF EXCELLENT SERVICE FOR OUR ESTABLISHED AND FUTURE CLIENTELE.
WE ASK THAT ALL NEW AND CURRENT PATIENT’S PROVIDE A CREDIT CARD TO HAVE ON FILE. ALL CARDS ON FILE ARE ADDED TO THE SYSTEM VIA A SECURE ELECTRONIC PROCESS THAT ENSURES THE INFORMATION IS ENCRYPTED AND REMAINS SECURE. IN THE EVENT THAT WE DO NOT RECEIVE THE REQUIRED NOTICE FOR ADJUSTMENTS AND CANCELLATIONS THE FOLLOWING FEES WILL BE APPLIED TO YOUR CARD OR ALTERNATIVELY BILLED OUT TO YOU:
No-shows or notifications given less than 24 hours prior to consulting appointments with Dr. Lara (Weight Management Consults & Hormone & Aging Consultations)
time will result in a $50 no-show fee. Follow-ups and injections with Medical Assistants will not result in a no-show or cancellation fee unless the patient is excessively missing their scheduled follow-up or injection appointment.
Prescription Medication Cancellation Policy:
At Infinity Wellness QC, we take the safety and continuity of your care seriously. If you wish to discontinue any prescribed medication, we require a written notice at least 60 days in advance. This notice must be sent via email to info@infinitymedspaandwellness.com. This allows us sufficient time to make any necessary adjustments to your treatment plan and ensure proper documentation.
Please note that verbal requests, phone calls, text messages, or messages sent through social media or other platforms will not be accepted as valid forms of notice.
No exceptions will be made to this policy.
Medication Refund Policy:
Once medications have been ordered through Infinity Wellness QC, we are unable to offer refunds under any circumstances. This is due to the nature of prescription products, which are custom-ordered, regulated, and often non-returnable. We encourage all patients to thoroughly review their treatment plan and confirm their commitment before proceeding with any orders.
We appreciate your understanding, and by placing an order, you acknowledge and accept this policy.
No exceptions will be made.
Injection Appointment Policy:
To ensure the highest level of care and a smooth experience for all patients, all injections with MA Bayley must be scheduled in advance. We do not accept walk-ins for injections under any circumstances.
Appointments must be booked at least 2 hours prior to the desired time slot to allow proper preparation and to respect the flow of the clinic’s schedule.
Please plan accordingly, as no exceptions will be made to this policy.
Medication Pickup Policy:
For the safety and coordination of care, medications may only be picked up during weekday office hours. Weekend pickups are not permitted under any circumstances.
We strongly recommend picking up medications before 3:00 PM during the weekday, as this is typically when Dr. Lara is available should any last-minute questions or concerns arise.
Please plan ahead to avoid any delays or disruptions in your treatment.
No exceptions will be made to this policy.
Financing Options
We are pleased to accept the CareCredit healthcare, credit card. CareCredit lets you say “Yes” to recommended surgical and non-surgical procedures and pay for them in convenient monthly payments that fit your financial situation.
CareCredit is a credit card that helps you pay for treatments and procedures. With special financing options,* you can use your CareCredit card again and again for your treatment needs, as well as at thousands of other healthcare providers.
It’s free and easy to apply and you’ll receive a decision immediately. With more than 21 million accounts opened since CareCredit began nearly 30 years ago, they are the trusted source for healthcare credit cards.
Learn more by visiting www.carecredit.com or contacting our office. Ready to apply? Apply online for your CareCredit healthcare credit card today.
Terms and Conditions (Terms of Service)
Effective Date: January 10th, 2025
By opting in to receive SMS messages from Infinity MedSpa & Wellness, you agree to the following terms:
1. SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Infinity MedSpa & Wellness for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out.
2. Message Frequency
You will receive up to 4 or more messages per month depending on your appointments scheduled or marketing texts scheduled.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed below.
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at 704-733-9202.
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
Privacy Policy
Privacy Policy
Effective Date: January 10th, 2025
Infinity MedSpa & Wellness respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we collect:
• Your phone number
• Consent to send SMS messages
How We Use Your Information
We use your information to:
• Send you the SMS messages you’ve opted in to receive
• Provide updates, promotions, or other relevant content based on your preferences
Sharing Your Information
We do not share your phone number or SMS opt-in information with third parties for marketing purposes.
Your Rights
You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
Data Security
We implement reasonable measures to protect your personal information from unauthorized access or disclosure.
Contact Us
If you have questions or concerns about our privacy practices, contact us at 704-733-9202
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